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Coles Support Centre
School Holiday Program
Coles Support Centre
800 Toorak Road
Hawthorn East VIC
Contact Number: 9977 3000 or 0413544966
Hours of Operation: 7.30am-6.00pm
Coles Support Centre Holiday Program - Only available to Coles Team Members & Contractors
Children must be 5 years old to attend the program.
To make a booking you must enrol here first, you will only be required to enrol once. Once your enrolment is completed you can then book the dates you require on the monthly calendar. Please feel free to contact us if you
require any assistance completing your enrolment or placing your bookings on 9977 3000.
Program fees prior to the Child Care Subsidy:
Base Fee $70.00
Incursion Fee additional
Excursion Fee additional
Please refer to the current brochure to read what is planned each day.
If you wish to claim the Child Care Subsidy you must update your MyGov account and be registered with the Family Assistance Office. To contact the Family Assistance Office please call 13 61 50
Click here to read more about the Child Care Subsidy.
What do children need to bring:
Please pack some morning and afternoon snack options along with their lunch and a drink bottle. If you are planning on having lunch with your child/children, we typically have a break from planned activities around 12pm but please check with an Educator each day if there have been any changes to the daily schedule. Please do not pack any food that needs to be heated or cooked, and remember not to bring anything containing nuts as we have children attending the program with serious allergies. As we have a full day of activities and options available to choose from, we encourage children not to bring a smart phone or digital devices and cannot ensure their safety at the program.
What to wear:
The children are involved in variety of physical activities so please ensure they are wearing comfortable clothes, covered shoes preferably sports runners and a hat. Please keep an eye on the weather especially on excursions days in case children need a warmer coat or a weather proof jacket.
Children with allergy or medical condition:
If your child/children has a medically diagnosed allergy or medical condition you will be required to complete a Health Management form or provide additional information. Required information or documents will need to be supplied to the OSH Manager at the program.
Click on the following links to down a copy of the relevant Health management Plan form to be completed by your medical practitioner along with a recent photo.
Children with additional needs:
CommunityOSH is passionate about supporting children with additional needs. Please contact us in writing at at least 4 weeks before the program is due to commence and will then contact you directly to discuss what support options we can provide. In some cases, CommunityOSH can apply for Inclusion Support Funding which is provide an additional Educator to support the needs of all the children at the program.
Behaviour at the program:
The program rules and expectations will be clearly explained to the children but if a child’s behaviour seriously affects the safety and/ or enjoyment of others, parents will be contacted to discuss and if the unhelpful behaviour continues an alternate care arrangement may need to be made. The program has the right to refuse to accept children whose behaviour is aggressive or disruptive, and who are rude/disrespectful to educators. This includes swearing at other children or educators. The program is in a Corporate environment and appropriate behaviour is expected, particularly as the program runs alongside people working in adjacent meeting spaces.
We like to spend time outside playing in the park or out on excursions so please pack a wide brim hat and pop on some sunscreen before you leave home each morning. We will have sunscreen available at the program for re-application as well.
Incursions and Excursions:
Please check the brochure before you book to see what activities are planned each day to ensure your child would enjoy and can participate in the planned activities. Incursions and Excursions are provided for all children and charged as per the daily fee for each child that attends that session whether they choose to participate or not. When an excursion is planned the whole group will depart the program to attend the excursion, there is no option to remain at the program and not participate on the excursions.
In the unlikely event that an excursion or an incursion is unable to proceed, the activity will either be postponed or an alternative activity of equal value will be provided where possible.
Educator/Child Ratio and Qualifications:
The National Quality Framework (NQF) sets out the minimum qualification and educator to child ratio requirements for children’s education and care services.
Educators must be working directly with children to be counted in the educator to child ratios. In a program where the children attending are of school age, the ratio is 1:15. CommunityOSH lowers this ratio when on excursion to 1:10 or 1:8 to reduce risk and ensure the safety of the children. CommunityOSH programs are lead by qualified Educators who hold current working with children checks, Level 2 First Aid, Anaphylaxis, Asthma and CPR certificates. Educators are trained and regularly updated in regards to any changes relating to Policies and Procedures, Child Protection, Behaviour Management and Inclusive Practices.
CommunityOSH programs cater for children of a wide range of ages. Children of different ages and abilities need different levels of supervision. Young children require close supervision, where for older children it is important to balance the need for close supervision with respect for their age and developing independence. CommunityOSH also consider the following: • organisation of the environment to balance supervision and children’s growing need for privacy and autonomy • the location of children’s toilets and how children will be supervised when visiting and returning from the toilets • supervision of children’s transportation to and from the OSHC premise. The Coles Holiday Programs' toilet facility is just outside the main BBC room therefore an Educator always accompanies children to the facility to supervise. The facilities are not accessible to Coles Team Members when the program is in operation and is only available for the use by the CommuityOSH children during this time.
If you family has a custody order in place we will require a copy of the order to ensure the care for your child/children is managed appropriately and in accordance with the order. All information is treated with sensitivity and if you would like to discuss your individual circumstance please feel free to contact us on 99773000 to speak to the Operations Director.
Statements and Payments:
During School Holiday Program, statements are sent to your email address every Wednesday on the following week of attendance. Payments are processed 24 hours after statements are sent. Once you receive your statement please check it and if you have any questions please email or phone 9977 3000 for further clarification.
Bookings and Cancellations:
Bookings can be made online up to 6pm the night before. Please note that places can be limited on some excursion or incursion days so book early to avoid disappointment. Due to incursion, excursion and staffing arrangements, cancellations and changes to your bookings can only be made up until 5 days prior.
Late Pick Up:
We understand that you can sometimes be delayed in picking up your child/children so please contact the program by phone or text if you are going to be late so that we can keep your child informed so they do not worry. Please note that there is a late pick up fee of $1 per child per minute as our Educators will continue to supervise the children until collected.
Photography/Video of children:
As part of the program Educators may take photographs or videos of the children for parents to view via the secure Homeroom app. If you do not wish for your child/children to be photographed please advise the program Manager. Photographs will not be published on the Coles or CommunityOSH website or on any social media platforms without written parent consent.
Policies and Procedures:
Our Policies and Procedures are updated annually and are available here for you to download. If a change is required to any of the policies or procedures, families will be notified 14 days prior to the change taking effect. Your feedback is important to us so prior to the annual review, families will be given opportunity to provide feedback and have input.